From onboarding flows to error messages, I have a knack for finding the right words at each stage of the experience to make the user’s life easier and your product more engaging.
This is where I have the most fun. Articles, blog posts, landing pages, emails. My studies in creative writing shine as I embrace the brand and voice at the heart of each new project.
Tutorials, release notes, instruction manuals – I know it all. Since 2006, I perfected the craft of explaining complex systems in a way that’s understandable and accessible to all.
As technology advances and the way people comprehend changes, I continue to evolve my content design skills using order, layout, diagrams, video, and interactivity as each project calls.
Nothing makes me happier than a well-thought-out and well-executed plan for reaching a project’s content goals using a blend of content audits, user research, solution design, scoping, and delivery.
I get great joy out of asking the right questions, trying new methods, and having data line up with content decisions. UX Research is helpful at every stage in a project.
Give me a bunch of numbers, tell me what you want to showcase, and I’ll come up with the perfect visuals for that content and data in your report to get your message across as you intend it.
Sometimes the project calls for a hardcopy. I can take new content or digital content and turn it into physical print with extra thought into the different expectations users have with hardcopy.
Presentations are an art form of communication in themselves. You can see it in my conference talks. I regularly help executives and product owners create a presentation based on their data and reports.